In response to the current COVID-19 situation, Howard Orloff Volvo Cars has taken many steps to ensure that we are ready to do business, on a limited basis.

Howard Orloff Volvo Cars is committed to providing premium customer service for our customers.  Out of concern for the well-being and health of you, our customer, and all of our employees, we are addressing the COVID-19 with caution and to the highest extent possible.

We have implemented the following protocols to further reduce the spread of COVID-19 and to ensure the safety of our guests and employees. Until further notice:

  • Sales and service is open by APPOINTMENT ONLY

  • Limited hours of operation: Service is open Monday-Friday from 8:00am-6:00pm; Parts is open Monday-Friday from 8:00am-5:00pm; and Sales is open from Monday-Friday 9:00am-7:00pm and Saturday from 9:00am-5:00pm

  • Pick-up and delivery of service customer vehicles whenever possible

  • Routinely sanitizing the premises every hour, wiping down high contact areas such as doors, restrooms, waiting areas, and service and parts computers, phones, counters, and work spaces

  • Requesting Service customers to stay in their vehicle until greeted by a service advisor 

  • Offering every customer gloves and a disinfectant wipe or paper towel with disinfectant spray 

  • All employees will wear masks while in customers' presence and gloves while working on customers' vehicles

  • Temporarily closing our complimentary barista (beverage and snack station) areas to protect customers

  • Will allow only a limited number of customers in the lounge waiting areas (waiter allowed for tire repair appointments only)

  • Placing signage to remind customers to please  keep their distance from other customers

  • Taking extra measures to ensure all courtesy loaner vehicles are properly sanitized prior to being released to the customer

  • Properly sanitizing interiors of customer vehicles before and after service

  • Placing hand sanitizer and disinfectant wipes in all employee work spaces and public areas

  • Increased employee education and awareness on preventive measures and hygiene to be consistent with the guidance provided by CDC.

  • Employees will clean their keyboards, phones, work stations, door handles, counters and any other touch points hourly  

  • Employees will not share radios, phones or headsets, pens, etc. with other co-workers

We are in this together.